Privacy Policy

Last updated: November 11, 2026

This Privacy Policy explains how LEAPOCEAN (HONGKONG) CO., LIMITED ("Ojolens", "we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from ojolens.com (the "Site").

1. Information We Collect

• Contact and order information: name, email address, phone number, billing and shipping address, and order details.
• Payment information: processed securely by our payment providers. We do not store your full card number.
• Account information: if you create an account, your email address, password (stored in encrypted form), and order history.
• Style Quiz answers: answers you give in our Style Quiz (for example, face shape and style preferences) to generate frame recommendations.
• Device and usage information: IP address, browser and device type, pages viewed, and how you interact with the Site, collected through cookies and similar technologies.
• Communications: messages you send to our support team, reviews, and photos you choose to share with us.

2. Virtual Try-On

When you use Virtual Try-On, the photo you choose is processed in your own browser to place frames on your face. The photo is not uploaded to or stored on our servers. To run this feature, your browser downloads face-detection software files from third-party content delivery networks (jsDelivr and Google), which may receive your IP address as part of that request.

3. How We Use Your Information

• To process and fulfill your orders, arrange shipping, and send order and tracking updates;
• To provide customer support, returns, exchanges, and warranty service;
• To send marketing emails and offers when you've agreed to receive them (you can unsubscribe at any time);
• To personalize recommendations, such as Style Quiz results;
• To improve our Site, products, and services, and to detect and prevent fraud;
• To comply with legal obligations.

4. How We Share Your Information

We share personal information only as needed to run our business, with:

• Our e-commerce platform (SHOPLINE), payment processors, and fraud-prevention services;
• Fulfillment partners and shipping carriers that deliver your order;
• Email and customer-service providers;
• Analytics and advertising partners (such as Google, Meta, and TikTok) for site analytics and to show relevant ads;
• Authorities, when required by law or to protect our rights.

5. Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand site usage, and measure advertising. You can control cookies through your browser settings; some site features may not work properly without them.

6. Email Marketing

If you subscribe to our emails — for example, at sign-up, at checkout, in the footer, or in the Style Quiz — we'll send you product news and offers. Every marketing email includes an unsubscribe link, and you can opt out at any time.

7. Your Privacy Rights

Depending on where you live (including California, Virginia, Colorado, Connecticut, Utah, and other U.S. states, as well as the EEA and UK), you may have the right to:

• Know and access the personal information we hold about you;
• Request correction or deletion of your personal information;
• Opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising, and opt out of targeted advertising;
• Limit the use of sensitive personal information;
• Not be discriminated against for exercising your rights.

To make a request, including a request not to sell or share your personal information, email customerservice@ojolens.com with the subject line "Privacy Request". We'll verify your request and respond within the time required by law. You may use an authorized agent to submit a request on your behalf.

8. Data Retention & Security

We keep personal information for as long as needed to fulfill your orders, provide warranty and support, and meet legal, tax, and accounting requirements. We use reasonable technical and organizational safeguards to protect your information, but no method of transmission or storage is completely secure.

9. Children

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. International Transfers

We are based in Hong Kong, and your information may be processed in Hong Kong, the United States, and other countries where our service providers operate. Data protection laws in these places may differ from those where you live. We take steps to protect your information wherever it is processed.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We'll post the updated version on this page and change the "Last updated" date above.

12. Contact Us

LEAPOCEAN (HONGKONG) CO., LIMITED
Email: customerservice@ojolens.com